To be eligible for a return, your item must be unused and in the same condition that you receive it. It must also be in the original packaging. The item must be returned within 14 days from the date the item is received. We offer both product exchange and refund.

The item must be shipped back to One&All via post within 14 days from the date the item is received.

Customers must be responsible for the shipping cost, except for the cases that are from the errors caused by One&All (incorrect orders, for example). In these cases, One&All will take care of the shipping cost and the shipping of the correct items.

The returned items must be in the same condition that you receive it. Please carefully repack the items to ensure that they are not damaged or missing any parts.

If you wish to change or return the products, please contact our staff at Line ID @oneandallthailand. When we receive your request, we will proceed and get back as soon as we can.

The following items are not eligible for exchange and return:

1. the items that are not purchased on the website www.oneandallthailand.com

2. the items that are unpacked, teared or used

3. the damaged items caused in the repacking process by the customer

4. the items that are not returned within 14 days after the delivery

5. the items are complementary or promotional items under special circumstances